We understand that you may have questions about our products, services, and processes, so we've compiled a list of the most commonly asked questions and answers to help make your experience with us as smooth and easy as possible. Whether you're new to the world of promotional merchandise or a seasoned pro, we hope that you'll find the information you need here. If you don't see your question answered, please feel free to reach out to our friendly team for assistance.
Here are some answers to our most commonly asked questions:
.png){kind=small}
Where should I begin? I'm new to Promotional Merchandise
.png){kind=small}
It's a straightforward process. Begin by submitting an enquiry either through our website, email, or by contacting our sales team. Our representatives will promptly respond to your enquiry, discussing your specific needs and gathering necessary details to provide an accurate quotation based on product selection, customization requirements, and quantities.
What is the artwork submission process?
Once you place an order, our team will guide you through the artwork submission process. We accept various file formats and can assist you in ensuring the artwork meets the necessary specifications for optimal printing or customization
What kind of products can I customize with my logo or message?
We offer a wide range of products that can be customized with your logo or message, including pens, bags, apparel, tech accessories, and more.
What are the different branding methods available?
We offer a variety of branding methods, including screen printing, embroidery, engraving, debossing, and more. Each method has its own unique look and feel, and our team can help you choose the best option for your specific needs.
How long does the branding process take?
The branding process can vary depending on the product and branding method chosen, as well as the quantity ordered. Our team can provide you with an estimated timeline for your specific order.
What is the minimum order quantity?
The minimum order quantity varies depending on the product. Our team can provide you with more information on minimum order quantities for the products you're interested in.
Can I see a sample of the product before ordering?
Yes, we can provide you with samples of many of our products. Please contact our team to discuss sample options.
What is your return policy?
We stand behind the quality of our products and strive for 100% customer satisfaction. If you are not satisfied with your order, please contact our team to discuss options for returns or exchanges.
How do I place an order?
You can place an order by contacting our team directly by e-mail. Our team is available to assist you with any questions or concerns you may have during the ordering process.
